Frustrated-Backpacks continued-

Talk about being at a stand still. I am so frustrated. It all started yesterday. I had a busy day and never got to my task at hand of building new widgets for my site. Widgets are snippets of html text that go into your site they make the roll over buttons you push to find a site instantly, or they show deals on a site you might want to check out.
Well I never go to it, instead I ended up finding in my email box to my reply on backpacks and worked on it instead.
As you know, I had purchased a backpack from Jansport and used it a few weeks. A few days ago I was at a friends boat, helping to shove him off and my back pack fell off my back and into the water in the creek.
Yes both straps broke and both fasteners practically dissolved. Well first my back pack was soaked. I had not loaded it down, it had just a few basics. No books or heavy stuff.
I checked the straps first and the buckets broke in half. I was so upset.
Here i spent weeks looking for this pack, this one was going to get me through the winter, a winter of hauling my apple laptop on shore for the time were gone, a winter of having to keep my stuff dry while in the dingy riding to shore, a long winter, 7months. This backpack would of gone with me all the way down the Leewards, Windward's and to South America.
Well not this one any longer. after i salvaged my things, thank god i put things in plastic bags since i live on the water, i lost a few scraps of paper, the warranty card ( i sent in for the back pack) copy, the receipt and a few other receipts. Nothing huge..
I gathered the stuff and put it in a plastic bag my friend gave me and threw the bag in the trunk of the car, it was soaked and it was full of river mud, and muck. If you've ever been to NC we have some muddy creeks.
Well i got on the computer and wrote to Jansport, they have an email and a huge site. Here is a world wide presence. Well yesterday I got my answer. I had told them what happened and how i couldn't even send the bag back, (god it smelled from river water) and was a mess. A friend in town who repairs canvas even said, no way i can't fix that.. So i tossed it.
Well Jansport wrote me and said, "no bag no warranty" They offered to repair the bag, but that is all they could do, their experts would tell me if the bag was beyond repair. I just was so upset!
Here i bought it in good faith and all the work and time i put into it and read and filled out the warranty card and sent it in. Well I'm out the $$ I spent for the bag, Target where i got the bag on sale, no longer carries it in stock.maybe next spring when school starts i was told by Customer Representative.
Jansport won't replace it, they just don't realize how banged up it was and smelly.. So im out of a bag, Im glad i saved the bag that I was sent when joining Serra club, its held up for 3years of real use.
I plan to write Jansport back again and tell them to read my site, at this time, I would appreciate anyone interested in a Jansport backpack bag to either not buy one and boycott them, or to read the warranty very carefully and keep a copy in a safe place.
I am so mad that this happened and more so that Jansport was more worried about inspecting the bag that was un-salvagable. I thought if the worst happened they'd replace it.
Well that is the story of the backpack. Next payday I do plan to find a new pack, I've found the one that will fit my needs and its NOT A JANSPORT.
Sorry Jansport you just lost a customer, someone who purchased bags for their kids, grand kids and themselves. It's your loss.
So be a good consumer don't just shop, but investigate. $40 may not seem like alot to spend on a back pack but that is what I am out?
Oh back to the widgets, Im in process now, I hope to add a new page to this blog and add widgets to help guide you to new places to shop and save. Again sorry for the delay, a whole day shot?